Tea separation cup with tea warehouse glass

Shipping Information

• Gold Tier Loyalty Members: Enjoy FREE shipping on every order!

• Free Shipping: For all other customers, enjoy FREE shipping on orders $59 or more within the lower 48 states.

• Flat Rate Shipping: A flat rate of $5.99 applies to orders below $59 within the lower 48 states.

• Special Locations: Shipments to Alaska, Hawaii, Puerto Rico, and Guam now enjoy FREE shipping on orders over $100.

• Processing Time: Orders are shipped from our warehouse within 1–4 business days, Monday–Friday, after payment and delivery address verification.

Returns Policy

• Tea Products: Tea cannot be returned as it is a food product. We recommend trying smaller sample sizes to ensure satisfaction before committing to larger bulk sizes.

• Steepware Returns: For unopened/unused Steepware, we offer store credit (minus the cost of return shipping) within 30 days of your delivery date.

• Incorrect or Damaged Items: If you received an incorrect or damaged item, please contact us via call or email within 30 days of your delivery date, and we will rectify the problem immediately!