FAQs

Yes, we would love to hear from you regarding your wholesale inquiries. Please refer to our Wholesale page here for further details.

That’s an excellent question, and the answer gets to the heart of what makes our tea special.

The short answer is: because real tea is a natural, agricultural product, and just like fine wine, its character is shaped by the season it was grown in.

The taste of tea leaves naturally varies from one harvest to the next due to changes in rainfall, temperature, and soil conditions. We see this not as a problem, but as an opportunity.

Instead of using artificial flavorings to force an identical taste year after year, our tea artisans embrace this seasonality. They carefully taste the leaves from each new harvest and then skillfully rebalance our blends to highlight the best qualities of that specific season—perhaps it's a brighter floral note one year, or a richer, maltier body the next.

So yes, you may notice subtle, beautiful differences between batches.

This is your guarantee that you are always drinking tea made from the freshest, most recent harvest, crafted to be the most delicious version of itself.

It’s the mark of a truly authentic, high-quality natural product.

As a trading company, our facilities are registered with the FDA and all our products comply with their strict regulations.

We offer a dedicated collection of teas that are Certified Organic.
You can find the official organic seal on their respective product pages.

More importantly, our standard for purity applies to every single tea we source.
Every batch, whether certified organic or not, undergoes strict third-party lab testing for pesticides and herbicides. If it doesn’t meet our stringent standards for purity, we simply don’t sell it.

So, why isn't every tea certified?
We proudly partner with small, family-run farms that use traditional, sustainable growing methods. The official 'Certified Organic' designation can be prohibitively expensive for these small growers.
We choose to support these incredible artisans based on the quality and purity of their tea, not their ability to pay for a label.

With TEASTRAT, you can be confident that every cup is pure, safe, and sourced with care.

That’s the most important question you can ask. The difference is night and day, and it comes down to three things: the leaf, the craft, and the freshness.

1. It Starts with the Leaf
Most supermarket tea is made from the tiny fragments and dust of tea leaves (called “fannings”) sourced from countless anonymous farms. It's designed for a strong, fast, one-note brew inside a paper tea bag.

We use only whole or premium-grade broken leaves sourced directly from farming families we know and trust. These leaves have their essential oils intact, which is where all the complex aroma and flavor live.

2. Artisan Craft vs. Industrial Production
This is the key difference. Supermarket tea is made through massive, mechanical production where the goal is absolute uniformity and low cost. The unique character of the leaf is often lost.

We practice small-batch roasting and processing by hand. Think of it like the difference between a freshly baked loaf of artisan bread and mass-produced sliced bread from a factory. Our tea artisans carefully adjust the process for each small batch to bring out its unique, beautiful character. It’s a hands-on craft, not an industrial process.

3. The Result: A Cup Full of Life
This commitment to quality leaf and artisan craft means the tea that reaches you is fundamentally different. It isn't stale or flat from sitting on a shelf for months.

It’s vibrant, aromatic, and full of nuanced flavors that change and evolve with each sip—the way great tea is truly meant to taste.

In short, we treat tea as the agricultural art form it is, not as an industrial commodity.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

U.S. Orders

• Tea Gift Box Collection: Typically delivered within 3-4 business days.
• All Other Products: Typically delivered within 10-14 business days.

International Orders (Outside the U.S.)

For all orders outside of the United States, the estimated delivery time is typically 10-14 business days. This takes into account average times for international transit and customs processing in your country.

Please Note:

• The times above are estimated shipping times and do not include our standard 1-2 business day processing time before the order is shipped.
• Once your order ships, you will receive an email containing a tracking number so you can follow its journey.
• Shipping times may be affected by factors beyond our control, such as public holidays or customs delays.

To guarantee the quality and freshness you expect from TeaStart, we consider our tea and its protective packaging to be one complete item. For this reason, we are unable to accommodate requests to ship our tea without its essential foil bag.

This isn't just any bag. It's a specially designed, food-grade pouch that creates a crucial barrier against the three enemies of fresh tea: light, moisture, and odors.

Without this protection, the delicate, nuanced flavors we work so hard to preserve would be quickly compromised during shipping and on your shelf.

We understand and share the desire to minimize waste. We encourage you to reuse these durable bags for storing other pantry items. They can also often be recycled, depending on your local guidelines.

This protective packaging is a vital part of our promise to deliver the most vibrant and flavorful tea experience possible, from our hands to yours.

1. For Your Specific Tea (The Quickest Answer)
Every tea is unique. The best place to start is the product page for the tea you purchased. We list the recommended water temperature, steeping time, and measurements right there for you.

2. For Deeper Knowledge & Skills
If you want to explore techniques and learn more about the art of tea, our “Tea 101” blog series is your best friend. It’s full of tutorials and tips from our experts.

3. For a Personalized Brewing Experience
We highly recommend subscribing to our email list. When you do, we’ll send you a comprehensive brewing profile and information archive based on the specific teas in your order. It’s a service tailored just for you.

And if you’re ever still unsure, our tea experts are always here to provide personalized 1-on-1 brewing advice via email.

Welcome to our Tea Planet!

We accept a wide range of secure payment options for your convenience. These include:

• All major credit and debit cards (Visa, Mastercard, American Express, etc.)
• PayPal
• Accelerated checkouts like Apple Pay and Google Pay

You can see all available options when you proceed to checkout.

Absolutely. Your security is our highest priority. Our store is built on the Shopify platform and all payments are processed through globally trusted gateways like Shopify Payments and PayPal.

Your payment data is encrypted and sent directly to the payment processor. We never see or store your full credit card information on our servers.

Using a discount code is easy!

• For manual codes, simply enter your code into the "Discount code or gift card" box during the checkout process and click "Apply".
• For automatic discounts, if your order meets the requirements of a promotion (e.g., "Spend $59, get free shipping"), the discount will be applied automatically to your cart. No code is needed!

No, you are welcome to check out as a guest.

However, creating a free account allows you to easily view your order history, save your shipping details for a faster checkout in the future, and manage your subscriptions.