We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You can return most new, unopened items within 7 days of delivery for a full refund. We will also pay for the return shipping if the return was a mistake on our part (you received the wrong or defective item, etc.).

You should receive your refund within four weeks of giving your package to the return shipper, but in many cases you will receive it sooner. This time period includes the shipping time for us to receive your return from the shipper (5-10 business days), the time it takes for us to process your return once we receive it (3-5 business days), and the time it takes for your bank to process our refund request (5-10 business days).

If you need to return an item, simply log in to your account, view your order using the Complete Orders link under the My Account menu, and click the Return Item button. Once we have received and processed your returned item, we will notify you of your refund by email.

In order to ensure the quality and taste of the product, our loose leaf tea products produced in China will be shipped and assembled in China. This means that the delivery time will be extended to a certain extent.