Refund policy

TeaStart does not accept customer-initiated returns or exchanges. Do not send products back to us.

When refunds are not available

We do not issue refunds because a customer dislikes the flavor, changes their mind, or has opened tea or other sealed food packaging. We also do not refund damage caused after delivery by the customer.

If you are unsure about a tea, we recommend ordering a sample first when one is available.

Lost, damaged, incorrect, or incomplete orders

If an order does not arrive, or if an item arrives damaged, incorrect, or missing, contact customerservice@teastart.com. After reviewing the order and available delivery or damage evidence, TeaStart will offer either a replacement or a refund. We do not require the customer to return the affected item.

Refund timing

Once a refund is approved, TeaStart normally completes its refund processing within 14 days. Your bank or payment provider may need additional time before the funds appear in your account.

Your legal rights

Nothing in this policy limits rights that cannot be excluded under the consumer laws that apply to you.